Contact Us

To change account details or to obtain your balance, transaction and payment information  please go to our secure Web Self Service.

Otherwise, please select the category most relevant to your query from the drop down list below, fill in your details and submit your query. We will get back to you as soon as possible. Alternatively, why not search our
Frequently Asked Questions
or call us on 0800 10 11 70.

 

Lost or stolen card? Give us a call on 0800 10 11 70.

 

NZ BASED CALL CENTRE OPERATING HOURS:

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 9:00pm
Friday 8:30am - 9:00pm
Saturday 9:00am - 6:00pm
Sunday 9:00am - 6:00pm

 

PLEASE NOTE: There is a character limit of 500 characters for query messages. Please limit your message to a brief description of your query.

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