If your payment has not been received on or before your due date for the total amount due your account will enter the arrears process. Your account will become subject to arrears fees which are charged in three stages:
Stage 1: $15.00 charged at 20 days overdue.
Stage 2: $15.00 charged at 45 days overdue.
Stage 3: $15.00 charged at 95 days overdue.
If at any stage during the arrears process payment is received to your account for the full arrears amount your account will be brought back up to date. Once this occurs the arrears process ends and further arrears fees will not be charged.