If payments are not received by the due date your account will become overdue. Your statement will be sent at the normal date and will contain a message reminding you to make your payment as soon as possible. Arrears fees may be charged and reduction of your credit limit may occur.
Our Collections team will attempt to contact you to discuss a solution to the situation.
Once payment is received for the full overdue amount your account will be brought back up to date. Arrears fees charged during the overdue period will be payable on the following month. If your limit has been reduced you will need to consistently make payments on time in subsequent months before we can consider reinstating it.