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Why did my payment go on my Farmers Finance Card not my Fixed Instalment?

A

Why did my payment go on my Farmers Finance Card not my Fixed Instalment?

Payments are allocated to the account by the reference number used on the payment. To have your payment transferred to the account you intended to pay please contact our team.

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Why has my payment not been applied to my account?
What reference number do I use on payments?
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