When are these fees charged?
Arrears fees are charged to partially recover costs to the business that are incurred when customers do not make repayments on time.
FAQ Category: Account Fees
Why have I been charged a $15.00 Arrears fee?
Arrears fees are charged to partially recover costs to the business that are incurred when customers do not make repayments on time. […]
What happens if my payment is less than the minimum amount due?
If your payment has not been received on or before your due date for the total amount due your account will enter […]
What do I do if I am going through unforeseen financial hardship?
If you would like to discuss a solution to your current financial situation, please use this form or get in touch with […]
What happens if I miss my due date?
If your payment has not been received on or before your due date your account will enter the arrears process. Your account […]
What is this card reissue fee for and are there any exceptions?
The Replacement Card Fee is charged to the account when a replacement Farmers Finance Card is issued. This fee covers the cost […]
Why have I received an Overdue letter?
An overdue letter is sent at each stage of the arrears process. If you have received an overdue letter it means that […]
Can you justify how your company worked out the cost of your fees?
Customers may be charged fees such as establishment fees, arrears fees, card replacement fees, and variation fees to cover the operational cost […]
Is this an income gathering exercise?
Absolutely not. The fee is charged to compensate us for the costs and losses we have incurred as a result of customers […]
How do I pay my fees?
Fees form a part of the normal card balance and can be paid as a part of your normal repayments.