FAQ Category: Account payments

This depends on whether you have an outstanding balance on your statement. If there is a balance already showing on your statement, […]

Unfortunately, we no longer accept payment via cheque. We have continued to accept cheque for as long as possible. However, from 31 […]

If payments are not received by the due date your account will become overdue. Your statement will be sent at the normal […]

We recommend making payments before your due date to ensure they are received on time. Depending on the payment method it may […]

Due dates are set up at the time the account is activated and cannot be altered.

If payments are not received by the due date your account will become overdue. Your statement will be sent at the normal […]

Your monthly statement contains the Total Amount Due each month. This information can also be obtained by logging into My Account or […]

If you have used an incorrect reference number your payment will have been sent to our holding account. Please contact our team […]

Payments are allocated to the account by the reference number used on the payment. To have your payment transferred to the account […]

Please use your account number as the reference number on all payments.