How do I report vulnerabilities or security concerns to hummgroup?
Please report vulnerabilities or any security concerns as soon as possible so that we can review and improve the safety and reliability of […]
Archives: FAQs
Important Information: Farmers Finance Card Repayment Insurance Policy will be cancelled from 1 July 2022.
Your Farmers Finance Card Repayment Insurance policy (“Your Policy”) is underwritten by Consumer Insurance Services Limited (“CISL”), part of hummgroup, a provider […]
How can I close my account?
If you wish to close your Account, you must ensure that all outstanding Purchases on Delayed Delivery, automatic payment and any other […]
Can I repay an amount before it appears on my statement?
This depends on whether you have an outstanding balance on your statement. If there is a balance already showing on your statement, […]
Can I make payments via cheque?
Unfortunately, we no longer accept payment via cheque. We have continued to accept cheque for as long as possible. However, from 31 […]
What is your Financial Strength Rating?
Consumer Insurance Services Ltd has a B+ (good) financial strength rating, which was given by A.M. Best Company Inc. on 1 June […]
How do I claim on Card Repayment Insurance?
To lodge an insurance claim please complete this claim form and send it to: Consumer Insurance Services Limited Private Bag 94013 Manukau […]
How much does Card Replacement Insurance cost and how often is Card Repayment Insurance charged?
Insurance premiums are calculated at $0.89c per $100 of your closing balance each month where a payment is due. And only 63 […]
Is Card Repayment Insurance charged as a % or a flat rate?
Card Repayment Insurance premiums are calculated as a percentage of your account balance.
How do I cancel my Card Repayment Insurance?
If you are cancelling your insurance within 30 days of it commencing cancellations can be done over the phone. Please phone Consumer […]