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Archives: FAQs

What happens if I pay before my due date?

We recommend making payments before your due date to ensure they are received on time. Depending on the payment method it may […]

What happens if I pay after my due date?

If payments are not received by the due date your account will become overdue. Your statement will be sent at the normal […]

How do I make payments from overseas?

Customers must use the following details when paying from overseas: Payee: RETAIL FINANCIAL SERVICES LTD Account No: 01-0102-0108100-003 Bank: ANZ Bank Auckland […]

Why can’t I pay over the phone with my Visa or MasterCard?

We have a prudent approach to helping customers manage their finances. It is important to ensure that we are never putting our […]

Can I make a payment in-store at Farmers?

Yes. You can make payment via cash or EFTPOS in-store at Farmers. To ensure your payment is attributed to the correct account, […]

Can I pay my account at a Post Shop, on your website or at the bank?

No. Click here for a full overview of our payment options.

Can you transfer my payments?

Please contact us to have your payment transferred between accounts.

What is your bank account number?

Click here to view our bank account information.

How do I make a payment?

Click here for a full overview of our payment options.

Why has my credit limit been reduced?

We may reduce your credit limit at any time. To find out why your credit limit has been reduced please get in […]

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